Return & Refund Policy

1. Return Window

This Return & Refund Policy applies to orders placed through cavrico.com. We sell jerseys, sportswear, and related apparel products. If you are not satisfied with your purchase, you may request a return within 30 days after receiving your order. Return requests submitted after 30 days may not be accepted.

2. Return Eligibility

To be eligible for return, apparel items must be unused, unworn, unwashed, unaltered, and returned in resalable condition. Items must include all original tags, labels, packaging, and accessories, if applicable. Reasonable try-on is permitted, but the item must not show signs of wear, odor, stains, washing, damage, or alteration.

3. Apparel-Specific Return Standards

Because we sell jerseys and sports clothing, returned items must be free from perfume, deodorant marks, sweat, pet hair, makeup, dirt, or any other condition that prevents resale. Jerseys, polos, shorts, pants, jackets, hoodies, and similar apparel must be folded and packed carefully to avoid damage during return shipping.

4. Non-Returnable Items

Custom-made, personalized, printed-name, printed-number, made-to-order, final sale, clearance, worn, washed, altered, or damaged-after-delivery items are not eligible for return or exchange unless there is a verified quality issue or we sent the wrong item. Product pages may also state special return restrictions for certain items.

5. How to Request a Return

To request a return, please contact us at service@cavrico.com before sending any item back. Please include your order number, the item you want to return, the reason for return, and clear photos if the item is damaged, defective, incorrect, or has a quality issue. Returns sent without prior approval may be refused or may not be processed.

6. Return Approval and Return Address

After reviewing your request, we will confirm whether the return is approved and provide return instructions. The return address may differ from the sender address shown on the package or shipping label. Please do not send items to Unit 2302, A01, No. 50 Chengyi Beidajie, Software Park Phase III, Xiamen Torch High-tech Zone unless we specifically confirm that address for your return.

7. Return Shipping Costs

If the return is caused by customer preference, wrong size selection, wrong color selection, change of mind, or an incorrect address provided by the customer, the customer is responsible for return shipping costs. Original shipping fees are generally non-refundable unless required by law. If the return is caused by our error, such as sending the wrong item, a verified defective item, or a confirmed quality issue, we may provide a prepaid return label, reimburse reasonable return shipping costs, or offer another appropriate solution.

8. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. If your item arrives damaged, defective, missing, or incorrect, contact us within 48 hours after delivery at service@cavrico.com. Please provide your order number, a brief description, clear photos of the item, photos of the packaging, and a photo of the shipping label. This helps us review the issue clearly and supports accurate order records for payment and carrier investigations.

9. Return Shipping Responsibility

Customers are responsible for safely packaging returned items and using a trackable shipping method. We are not responsible for returns that are lost, damaged, delayed, or delivered to the wrong address during return transit. For your protection, please keep the return tracking number and shipping receipt until your return has been fully processed.

10. Refund Review and Processing

After we receive your returned item, we will inspect it to confirm whether it meets this policy. If approved, the refund will be issued to the original payment method through our payment processor. Refunds are typically processed within 7 business days after return inspection and approval. The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

11. Stripe Payment and Dispute Records

Payments on our website are processed by Stripe. We do not store full card numbers, CVV codes, or complete payment credentials on our servers. To help prevent misunderstandings and support fair resolution of payment disputes, we keep relevant order records such as order details, delivery information, tracking status, customer communication, return requests, approval records, and refund status. If a chargeback or payment dispute is opened, these records may be provided to Stripe or the payment provider as evidence of order fulfillment, delivery, communication, and policy compliance.