FAQs

1. What products do you sell?

We sell jerseys, sportswear, athletic apparel, and related clothing products for game-day looks, team style, and everyday sport-inspired wear.

2. Where do you ship?

We currently provide worldwide shipping to the United States, Europe, Australia, and Rest of World regions where carrier service is available.

3. How long does order processing take?

Orders are usually processed within 1–4 business days after payment is confirmed. Business days do not include weekends or public holidays.

4. How long does delivery take?

Estimated delivery time after dispatch is 7–12 business days for the United States, 8–15 business days for Europe, 9–18 business days for Australia, and 10–20 business days for Rest of World destinations.

5. How much does shipping cost?

Shipping costs are USD $5.99 for the United States, USD $12.99 for Europe, USD $14.99 for Australia, and USD $16.99 for Rest of World destinations.

6. Do you offer free shipping?

Yes. Free shipping is available for U.S. orders of USD $89.00 or more. Free shipping is not currently available for Europe, Australia, or Rest of World orders.

7. Which carriers do you use?

Depending on the destination and shipping route, carriers may include USPS, UPS, FedEx, DHL, DHL eCommerce, local postal services, or other regional last-mile delivery providers.

8. Will I receive tracking information?

Yes. Once your order has shipped, we will send a shipping confirmation email with tracking information when available. Tracking updates may take 48–72 hours to appear.

9. Do I need to sign for delivery?

Most orders do not require a signature unless required by the carrier, delivery region, package value, or local delivery rules.

10. What should I do if my package is damaged or incorrect?

Please contact us within 48 hours after delivery at service@cavrico.com. Include your order number, a brief description, clear photos of the item, photos of the packaging, and a photo of the shipping label.

11. Will I need to pay customs duties or import taxes?

For orders shipped within the United States, customs duties or import taxes do not apply. For international orders, customs duties, VAT, GST, import taxes, brokerage fees, or other local charges may be charged by the destination country and are generally the responsibility of the recipient.

12. What payment methods do you accept?

We accept the payment methods shown at checkout, including Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal.

13. What currency do you use?

All prices and transactions are processed in United States Dollars (USD). Your bank or payment provider may apply currency conversion or foreign transaction fees if your payment method uses another currency.

14. Is my payment information secure?

Yes. Payments are processed by trusted third-party payment providers such as Stripe and PayPal. We do not store full card numbers, CVV codes, or complete payment credentials on our own servers.

15. What is your return window?

You may request a return within 30 days after receiving your order. Return requests submitted after 30 days may not be accepted.

16. What condition must returned apparel be in?

Returned apparel must be unused, unworn, unwashed, unaltered, and in resalable condition. Items must include original tags, labels, packaging, and accessories where applicable. Items with stains, odor, makeup, deodorant marks, pet hair, washing, damage, or signs of wear may be refused.

17. Are custom or personalized jerseys returnable?

Custom-made, personalized, printed-name, printed-number, made-to-order, final sale, clearance, worn, washed, altered, or damaged-after-delivery items are not eligible for return or exchange unless there is a verified quality issue or we sent the wrong item.

18. When will I receive my refund?

Approved refunds are issued to the original payment method and are typically processed within 7 business days after return inspection, approval, or case confirmation. The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, Stripe, Klarna, or other payment provider.